I ordered one of the gift sets for my boyfriend’s birthday and I needed to get expedited shipping so I sent an email. My email was answered almost immediately, the customer care rep was really polite, efficient and helpful. I got my order on time. The socks were exactly as shown on the website and I loved the packaging so much. Made a very awesome addition to his birthday gift box. I will definitely be ordering again and telling people about this brand. Oh by boyfriend loved his socks too and he’ll definitely be ordering more.